FREQUENTLY ASKED QUESTIONS

HOW LONG WILL IT TAKE TO GET MY ORDER?
Please allow 2-3 weeks for your order to ship for the smaller items, and approximately 6-7 weeks for the purses and totes, from the time we receive your photos. Our lead times will increase during our busiest months which are October, November & December. Please plan ahead for Holiday gifts to avoid rush fees and expedited shipping costs. If you need to receive your order by a certain date, please tell us in the comments section when you place your order. We will try to accommodate your wishes and we will contact you if this is not possible with the shipment method you chose or if the lead time is too short.

HOW DO I SEND YOU MY PHOTOS?
Our PHOTO UPLOAD / CROP feature is available.
To UPLOAD your .jpg files please go to http://upload.bagettes.com.

HOW DO I PLACE AN ORDER FOR A CUSTOM PHOTO BAGETTE OR A BRIDESMAID BAGETTE?
1) Decide which product you would like, and if you would like 1 or 2 pictures on your order. All Bagettes will have an image on BOTH sides!
2) Select the corresponding item on our website and place your order by clicking on the "Add to bag" button.
3) Enter all of your info that is required including the Credit Card info. Once you have placed the order, a confirmation page will come up and give you an order number.
4) If for some reason you cannot upload your photos, you have the choice of e-mailing the photos (.jpg at 150 dpi is preferred, but we can make most images work), or mailing the photos to us. (yes we will return it with the order). Please reference your photos with the last 5 digits of your order number.

HOW DO I EXPLAIN WHICH PICTURE I WANT FOR EACH BAGETTE?
Our Photo Upload feature works great for this. If you are mailing in your photos, need 6 Bagettes for your Bridal Party and you have ordered the Bagette with 1 photo on each side, simply send us the 6 pictures. We will understand that 1 picture goes on each Bagette.

If you ordered 6 Bagettes with 2 different pictures on each Bagette, we would like you to send a note either with the photos or your email indicating specifically which photos go together. Additionally, the front side of the bag is the side with the zipper (side A). If you have a preference which photo appears on which side, please indicate that as well.

For example:
Picture title- "Christi & Me 2004"- 1 a, "Christi & Me 1972" - 1 b; "Kate,Me in Spain" - 2 a, "Kate,Me Kindergarten" -2 b

CAN YOU CHANGE A COLOR PICTURE TO BE B&W OR SEPIA TONED?
Yes, please let us know if you would like that done to your photos.

CAN A VERTICALLY FRAMED PICTURE WORK FOR A BAGETTE?
It is preferred if the picture is horizontal, but we can make some vertical pictures work.

WHAT IS THE PROPER USE OF THE BAGETTE?
Bagettes…for your pencils, essentials and unmentionables.
The Bagette was designed to be a functional,fun and useful way to hold a variety of small items for any age. It doesn’t have a handle on it, but it does have the satin ribbon zipper pull attached.

ARE THE BAGETTES WATERPROOF?
Our products are made with a very heavy “wedding” satin. We are not waterproofing it, but it can be scotch guarded and it may be machine-washed on a gentle cycle or by hand.

DO YOU HAVE SPECIAL PRICING IF I ORDER QUANTITY OF THE SAME EXACT PRODUCT WITH THE SAME PICTURE
Yes, but instead of a discount we offer the following;
For every dozen you buy, you will get 1 free!

DO YOU SHIP INTERNATIONALLY?
Yes we do. Currently we are shipping via DHL, FEDEX, and USPS Global Express mail. If you are in Canada, there may be some additional options to discuss as well.

IS THERE AN ALTERNATIVE WAY TO PAY FOR THE BAGETTES?
Even though our Verisign secure store is hosted by Yahoo! Merchant Solutions, we can accept payment by Paypal and money order.

Please direct all questions to:
Info@Bagettes.com or call us toll-free at 1-888-894-2496.